Comments of Laury Blais, administrative assistant et Martin Dumas, chief executive officer.

"Isimo contributes to show a professional image for our organization."

"Offering online registration to our participants is a concern which we had for more than 5 years. At first, we had tried another system but we were not satisfied because it was not completely functional and because there were several difficulties" says Martin Dumas, chief executive officer of the center. "Isimo is different, it allows not only the online registration but it is really adapted to the needs of day camps and sports and leisure centers. For example, it allows us to offer discounts for families and for children registering for several weeks of camp! Isimo calculates discounts automatically, no matter if the registration is done in person or online.

What our customers like about isimo...

Laury Blais, administrative assistant at the center says: "Our customers like using the system because it is simple and the registrations are done quickly. They can register all their children in a single transaction and pay online with their credit card or send us post-dated checks. Also, isimo simplifies the follow-up of their payments by sending them detailed states of accounts and receipts. It's very clear and easy to understand."

What our employees like about isimo...

"Isimo allows us to save a lot of time in the management of our activities", explains Laury Blais.

• The fact that people enter themselves all their personal information in the system and proceed themselves to the registration in their activities is very effective.
• The number of calls also considerably decreased. Because the information sent by e-mail is clear, people do not have to phone any more to obtain confirmations of registrations and explanations on their payments. They even get used to consulting Isimo to know if there are available places!
• Finally, for the financial follow-up, the various reports simplify the export towards our accounting software, and what allows to save several minutes every week.

Comments of Dinae Chhay, administrative assistant

"Before, our customers used to register to our classes by filling out forms and we used Microsoft Excel for our follow-up. We wanted to improve our service and that is why we wished to have an online registration system.

With isimo, the customers can register at the moment that is convenient for them, sometimes even at the last minute! They like to be able to register by themselves. They do not need to phone to find out availablilities, everything is posted on the internet. And when they arrive for their class, we print them their receipts by reaching their file in the system doing a single click. It is very effective and that allows us to give excellent customer service instead of spending time doing financial follow-up."

"Isimo also very much changed our ways of communicating with customers. Being able to reach all our participants almost immediately by e-mail allows us to inform them about all our special promotions and the dates the classes are beginning. All the information is spread more quickly and at a lower cost compared with leaflets sent by mail."

"For financial management, isimo also made a big difference. It generates several reports that help me doing a precise financial follow-up for each customer and makes it very simple when comes the time to track incomes and put them in our accounting system."

Comments of Julie Gleeton, secretary

"At first, we chose isimo to answer our customers' needs, who asked us to offer online registration" says Julie Gleeton. "The customers wished not to have to leave the house and mostly, not to have to wait for hours to register to their activities. But in fact, offering this service happens to be also beneficial for us, the team of employees, because the burden significantly decreased."

She adds: "Since we started using isimo, we often hear people telling us how satisfied they are. It's great! What they like it is that are able to register at the moment that is convenient for them, they pay with their credit card and receive automatically a receipt by email. It's simple but it answers their needs perfectly!"

"For me, the fact that all the receipts, statements of accounts and memos can be sent by emails eliminate a lot of wasted paper. On top of being saving money, it is a way of saving trees and helping protect the environment."

"Before, we used to use the system provided by the City. Even if it allowed online registrations, which is still not the case, I would not regret having changed for isimo. Isimo is a lot easier to use! Some examples:

• The lists of participants can be sent by e-mail to our instructors.
• Isimo transfers automatically the information about our activities on our informative web site. If an activity is added or cancelled, I only have a single update to make and people can see the change almost instantly directly on our web site. And when the registration time starts, people even see which classes are full and which have remaining spots!"

To conclude, I would say that isimo is a tool which contributes largely to our customers satisfaction while offering well thought of features to our team of employees!

Comments of Josée Roy, accountant

Several years ago, Tennis Montreal had developped a "custom solution" to manage their members. In spite of investments year after year, the administrators underwent an important administrative burden: the registrations had to be handwritten on forms papers, and all the members had to be entered one by one in the database.

During registration periods, 8 employees were needed to manage the stream of people. And the following days were very busy entering the members in the system, managing invoices and cheques, and making important deposits. Because of the number of registrations, these tasks were so long that they sometimes caused important delays in the creation of participants' lists for the instructors.

In November, 2007, employees and administators of Tennis Montreal meet with Marc-Antoine Ducas, president and founder of isimo. Josée Roy, accountant within the organization, says: "mister Ducas was very candid. He listened to our needs and explained well how isimo could work for us."

"From the first session with isimo, the administrative burden was considerably reduced: several people began to register online, therefore leaving less entries to be done in the database by the employees. And because people could pay online by credit card, cheques deposits and management were less important and were not a problem anymore."

Josée Roy, explains: "I work as an accountant in the organisation. For me, isimo means efficiency, simplicity and speed. The fact that the information about every customer and every transaction stays in the system and can be consulted in details at any time makes my work a lot easier. Now, we never need to look for hours among all the invoices when a customer needs a receipt. They are all just a few clicks away!"

"All the features of isimo makes it a really effective tool! Let me give you some examples of how it makes my life easier:

• Isimo generates players lists for every activity, and that allows the trainers to take attendance.
• In case of a course cancellation, isimo can send messages to the concerned groups.
• Isimo controls the maximal number of participants by activity.

"Isimo is also outstanding because of its excellent customer service. We always have clear and fast answers. The technical support is excellent. It is a proactive team that we can trust."

"And when we did our annual review with external auditors, we impressed the accountants that did it because of isimo. As it is easy to find every transaction, with the date, time, and the method of payment, we saved a lot of time and were able to prove quickly the source of our incomes. Furthermore, the fact that the credit cards numbers are not kept in the system is an appreciated security measure."

"Overall, isimo turns out to be an excellent value for our money. It is a database and a payment processor. Everything is there! And because isimo is a web application, we can even work from home, it is very convenient! In fact, isimo brings a lot more advantages than we expected in the first place. I do not hesitate one second to recommend this great company!"

Comments of Diane Lagacé, parent volunteer

For many years, at every session, the Viagym Gymnastics Club held its registration evenings and needed a lot of volunteers on site to manage registration for all the participants. The parents waited in line and completed forms. The volunteers assigned the children to groups according to the chosen schedule. To control the number of participants in a group, they had to copy out the name of every participant on the list for that group. There were as many sheets as there were groups.

Obviously using that method, several errors could skip into the process: typing errors resulting in a bad address of the participant, registration in the wrong group and billing errors. Diane Lagacé, volunteer within the Club Viagym, says "Every case was different, depending on the situation, the volunteers had to charge the membership, the t-shirt or the gym suit, they also applied the discounts for a 2nd child of the same family as well as the extra fees to non-residents of the area. There was a lot of pressure on the volunteers. And after the registrations were done, the invoicing had to be verified, the errors had to be corrected and all the addresses and coordinates of the participants had to be typed into our Microsoft Access database used for administrative and financial follow-up."

Diane Lagacé adds: "Isimo completely changed our registration management. First, about 80% of the parents register their children by Internet. As they enter their personal information themselves directly in the system, we save time and avoid mistakes. They register themselves in the chosen activity and isimo reacts real time: it blocks automatically the registrations when an activity is full or if the age of the participant does not meet the requirements set by the Club for that activity."

"For invoicing, isimo automatically calculate the discounts and the applicable extra fees, according to the rules which we established. The exact payment is done online by credit card and the money is deposited in our account in the next few days."

"The fact that most of our registration revenues are now collected by credit cards and automatically deposited every two weeks helps us a lot. The accounting is easier while keeping the financial follow-up in the files of every customer is as precise as before."

"Obviously, in some cases, we still accept cheques. Isimo identifies those who are deposited and those who are postdated. But there are much fewer cheques to deposit than before because almost everybody pays by credit card."

"After the registration evenings are finished, isimo continues to impress as a great management tool. The fact that the data is accessible securely by Internet and that we are three persons to have "administrator access" gives us a lot of flexibility. The group modifications and all the updates in the files can be performed by anyone of us, making it much faster and easier for these types of demands. And all these changes can be easily redrawn for verification purposes. It is very well adapted to the needs of our organization."

"Among other advantages, we appreciate a lot being able to contact our participants by email, all together, by groups or individually. Messages get to them quickly. No more postal dispatches!"

"On the other hand, since we started using isimo, we received many positive comments from our customers. Parents are satisfied to be finally able to register their children without leaving the house. The online registration process is easy to follow, very few people needed help. The satisfaction rate given by our participants is very high."

Madame Lagacé résume : « Isimo s'adapte bien au fonctionnement existant et permet d'innover et d'améliorer nos processus de gestion. Nous avons pu conserver des formules gagnantes appréciées de la clientèle comme l'accès aux préinscriptions et les rabais-famille tout en offrant l'inscription et le paiement en ligne. Isimo est vraiment une solution idéale pour les clubs de gymnastique comme le nôtre. »

Diane Lagacé concludes: "Isimo adapts very well to our current management procedures and even helped us improve on them. We were able to keep to keep winning formulae appreciated by customers such as preregistrations and discounts for families while offering online registration and payment. Isimo is really an ideal solution for gymnastics clubs like ours."